Refund Policy
Last updated
We want you to be happy with what you buy. This policy applies to purchases of Fusionbox products on our websites and web apps, which are sold and processed by our Merchant of Record, Paddle, who issues refunds on our behalf. Purchases made inside a mobile app through an app store, such as Apple’s App Store, are refunded by that app store under its own process: ask it, for example through Apple’s “Report a Problem” page.
1. 14-day refund window
You can ask for a refund within 14 days of a purchase. If you are a consumer in the EU or UK, this is also your statutory right of withdrawal, which you may exercise without giving a reason within 14 days of the purchase.
To withdraw, use the online withdrawal button in the Paddle customer portal (reached from the link in your receipt email, or at paddle.net) while it is available for your purchase, or send Paddle or us any clear statement that you are withdrawing.
2. Digital services and used credits
Our products are digital services and digital content. If you start using a Service or consume credits during the 14 days, you have asked us to begin providing it before the withdrawal period ends. If you then withdraw, we refund everything except the part you have already used, and you pay only for what you have used.
- Unused prepaid credits: refundable in full within 14 days of purchase.
- Partly used credit packs: we refund the unused portion within 14 days of purchase.
- Subscriptions, where offered: you can cancel at any time, and cancellation takes effect at the end of the period you have paid for. Within 14 days of your first purchase you can also withdraw: we refund the payment, less a proportionate amount for any use in that period. Within 14 days of a renewal, if you have not used the Service since it renewed, we will refund the renewal.
- One-off purchases: refundable within 14 days, less the value of any part already provided at your request.
3. Faults and failed service
If a Service does not work as described or as the contract requires, or you were charged in error, you have the remedies the law gives you: we will bring it into conformity, and if we cannot do so within a reasonable time, or the problem is serious, you may have a proportionate price reduction or end the contract with a refund. Where reasonable we can also credit your account if you prefer. This applies after 14 days too, and does not affect your statutory rights.
4. How to ask
Use the link in your Paddle receipt email, visit paddle.net, or contact us through the form at fusionbox.cloud/#contact. Include the email used for the purchase and the order number. Approved refunds go back to the original payment method, no later than 14 days after a withdrawal is received (other approved refunds normally sooner); your bank may take a few more days to show it.
5. Chargebacks
Please contact us before disputing a payment with your bank so we can resolve it quickly. When a payment is refunded or reversed, the credits or access it paid for are removed; if some were already used, your credit balance can become negative until you add credits.
6. Contact
FUSIONBOX, a business based in Greece. Contact us through the form at fusionbox.cloud/#contact.